Frequently Asked Questions
PRINTS
How will my package arrive to me?
All orders are packaged professionally and carefully in order to protect them in transit to their destination. Prints sized 8x10 and smaller are packaged in a cellophane plastic sleeve and shipped in a sturdy flat cardboard mailer. All prints larger than 8x10 are rolled in protective kraft paper and shipped in a sturdy cardboard tube.
How long will it take my package to arrive?
Prints are usually shipped out within 3-10 business days. However, holidays and busy times of the year can delay shipment times and the time that an order is in transit to its destination.
Will I be able to track my order once it has shipped?
Yes, for domestic orders, you will receive an email with tracking information once your order has shipped. This also applies to International orders for countries that provide tracking information.
My order isn't what I expected. May I return it?
If you are not fully satisfied with your order, you are welcome to return it within 10 business days of receiving it. You will be responsible for paying the shipping costs associated with shipping the item back, and you will be refunded for the cost of the item, less the shipping cost, as long as the item is received in the same condition that it was shipped in. Returned prints that are damaged, ripped, and/or have visible wear are nonrefundable. Please contact us prior to your return so we may give you instructions.
What are my watercolor prints printed on?
All watercolor prints are printed on acid free textured art paper that mimics the appearance of real watercolor paper.
Do you still offer chalk art prints?
Yes! You can still purchase Shannon's chalk art prints by visiting her Etsy shop linked here.
DIGITAL DOWNLOADS
My download isn't what I expected. May I get a refund?
Unfortunately, due to the nature of digital downloads, refunds and cancellations are not accepted. All sales are final for digital downloads.
May I share my colored page on social media?
Absolutely! We just ask that you only share your colored or partially colored page on social media. Posting plain uncolored pages and/or digital coloring pages is not allowed. Videos and reels sharing the page as uncolored at the beginning and partially or fully colored by the end are allowed as long as the uncolored digital file is not shared.
When posting, please tag us for credit and a chance to have your post and colored page featured.
- @shannonroberts19 (Instagram)
- @shannonrobertsart (Tik-Tok)
- @shannonrobertsart (Facebook)
- @shannonroberts19 (Pinterest)
How will I receive my order?
Once you have paid for your digital download, you will receive an email with a link to download it. You will also receive a link after checking out.
Can I frame my colored page?
You sure can! All of Shannon's digital downloads print with an 8x10 teal line around the design. Once colored, you are encouraged to cut the design out along the line and frame your work in an 8x10 for all to see!
Digital Download Rules Of Conduct
All of Shannon's digital downloads are copyright protected and owned by Shannon Roberts. Any unauthorized copying, republishing, selling, reproducing, redistributing, or modifying of any designs or items is strictly prohibited. Any violation of these rights is punishable by law. By downloading Shannon Roberts' coloring pages, you agree to be bound by these rules.
What you can do with these downloads:
- Print, color, cut, & frame your artwork.
- Share your colored or partially colored page on social media following the rules above. Videos and reels sharing the page as uncolored at the beginning and partially or fully colored by the end are allowed as long as the uncolored digital file is not shared.
- Print copies for your class, Sunday school, family, and friends to color. You can NOT share the digital file.
What you can NOT do with these downloads:
- Sell them.
- Redistribute the digital file(s) or claim any of them as your own. We have special tracking technology to notify us if this happens.
- Modify any of the designs digitally
BOOKS
How will my books arrive to me?
Books will be packaged with care in a variety of shipping materials depending on the weight and number of books ordered.
Can I purchase your books from elsewhere?
Absolutely! Shannon's books are sold in store and online at a variety of retailers. On each book page, you can scroll down until you see the list of retailers where each book can also be purchased.
My book wasn't what I expected. May I return it?
Book orders can be returned and refunded (less shipping) within 10 business days of purchase. It will be your financial responsibility to ship the book(s) back so that they may arrive in the same condition that they were shipped. At our discretion, returned books that have visible wear, damage, or imperfections are subject to a smaller or non-refund. Please reach out to us at hello@shannonroberts.com prior to returning any books so that we may give you instructions.
May I share about your books on social media?
Absolutely! We are so grateful when customers enjoy their books so much that they want to share about them on social media! Please tag us so that we can celebrate your excitement with you and possibly reshare what you post about!
- @shannonroberts19 (Instagram)
- @shannonrobertsart (Tik-Tok)
- @shannonrobertsart (Facebook)
- @shannonroberts19 (Pinterest)
LICENSING & COLLABS
My company would like to work with you and/or license your work. Who do I reach out to?
Awesome! Shannon works with a variety of businesses that are licensed to reproduce and sell her work on various products. She enjoys collaborating with each of them! For licensing and collab inquiries, please reach out to us here or by emailing us at hello@shannonroberts.com.
Where can I view the products you offer from your collaborations with other businesses?
For a list of links to the businesses Shannon works with and each company's product offerings, you can visit the collaborations page here.